📦 Shipping Policy — InInk / Vision Graphics Print
Last Updated: November 18, 2025
Thank you for shopping with InInk. Because we specialize in custom-printed apparel, drinkware, engraved items, and digital products, all production and shipping times can vary depending on the item ordered. Please review this full policy before placing an order.
1. Order Processing Times
Most items are made-to-order, which means they are individually printed, pressed, or engraved for each customer.
Typical production times:
Apparel (t-shirts, hoodies, sweaters): 2–5 business days
Tumblers, mugs, drinkware: 3–6 business days
Engraved items: 3–7 business days
Posters, prints, wall art: 2–5 business days
Digital products: Delivered instantly via email or account download
Processing times may be extended during holidays, high-volume seasons, severe weather, or supply chain delays.
2. Shipping Times
Once production is complete, orders are handed off to the carrier.
Estimated delivery times:
Standard Shipping (USA): 3–7 business days
Expedited Shipping (USA): 2–4 business days (when available)
International Shipping: 7–21 business days (only if enabled in store)
Shipping times are estimates provided by the carrier and are not guaranteed.
3. Flat-Rate Shipping (When Available)
For select products or promotions, flat-rate shipping may be offered.
When flat-rate applies:
A fixed price will be displayed at checkout
Rate does not change by weight, quantity, or location (USA only unless noted)
Flat-rate orders ship via standard ground service
Typical delivery is 3–7 business days after production
Expedited upgrades may not be available for flat-rate shipments
If both flat-rate and standard shipping are available, checkout will display both options.
4. Tracking Information
Once your order ships, you will receive an email that includes:
Tracking number
Carrier name
Tracking link
Tracking updates may take up to 24 hours after the label is created.
5. Shipping Costs
Shipping costs are calculated at checkout based on:
Item type
Weight
Quantity
Destination
Carrier rates
Discounted or free shipping may be available during promotions.
6. Lost, Missing, or Stolen Packages
If an order shows “delivered” but is not received:
Check with neighbors or household members
Wait 24–48 hours (carriers sometimes mark packages early)
Contact your local post office for GPS delivery confirmation
If still missing, email us at support@inink.net
.
Lost packages: If the carrier confirms loss, we will remake and reship at no cost.
Stolen packages: We are not responsible for theft after delivery, but we will assist where possible.
7. Incorrect Shipping Address
If an incorrect address is provided at checkout:
Orders cannot be refunded
If a package is returned to sender, the customer must pay for reshipment
Address changes cannot be guaranteed after an order is placed
Please verify your shipping details carefully before submitting.
8. International Taxes & Customs (If Enabled)
For international orders:
Customers are responsible for all customs fees, VAT, import taxes, and brokerage fees
These charges are not included in shipping costs
Customs delays may extend delivery beyond the estimated timeframe
9. Shipping for Digital Products
Digital items are delivered electronically via:
Email download link
“My Account” download section
Digital products do not require physical shipping.
If a file is damaged or inaccessible, we will resend it at no cost.
10. Order Splitting
Because different items may ship from different production partners:
You may receive your order in multiple packages
Each package will have its own tracking number
There are no extra charges for split shipments
11. Contact Us
For shipping questions or order issues, contact:
Email: support@inink.net
Business: Vision Graphics Print
Address: 624 Campbellsville Rd, Hodgenville, KY 42748
Hours: Monday–Friday, 9 AM–5 PM EST
We appreciate your business and aim to ensure your order arrives safely and on time.